SERVICE & PROGRESS

VLINK BUSINESS SOLUTIONS & SERVICE FOR CUSTOMER

1 CONSULTING
2 IMPLEMENTATION INTEGRATION
3 CUSTOM CONTENT DEVELOPMENT
4 CUSTOM APPLICATION DEVELOPMENT
5 TRAINNING
6 SUPPORT
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CONSULTING

Our consulting services are the driving force that provides our ability to create innovative and scalable technologies that will provide high performance solutions for our clients. Consulting at VLink offers variety of technical and functional areas that involve a unique process designed for your organization to maximize cost saving and more efficiency.

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IMPLEMENTATION INTEGRATION

By applying the proven best practices developed with leading enterprise customers, our professional services team can implement our solutions to realize your goals. Our experienced team includes solution architects, project managers, software engineers, developers and testers. These professionals collaborate with our client's project team to craft an end-to-end solution that can be deployed sustained with minimum resources and within timeframe.

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CUSTOM CONTENT DEVELOPMENT

Custom Content Development is one of our  company services providing unique and innovative learning and training solutions to customers in various industry segments i.e Airlines, Education, Government , Banking, Retail Store, Corporate etc.

The content is custom-made and is created within a framework specified by the requirements of a particular industry.  A team of experts work round-the-clock to ensure that the quality criteria are met with as well as to ensure delivery on time.  We build comprehensive e-Learning solutions using multimedia tools and state-of-the-art technologies.  Content can be quickly created for a variety of e-Learning delivery modes. Our custom content will be customized compliant with industry standard like the Shareable Content Object Reference Model (SCORM) and the Aviation Industry Computer-based training Committee (AICC). 

These standards allow you to build content that can be tracked within a standard LMS system.

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CUSTOM APPLICATION DEVELOPMENT

We develop and deliver comprehensive solutions utilizing the full range 
of our solution functionality.

Our team will works with your team to demonstrate the capabilities of our solution and also need to understand your requirements to develop or customize the solution to the requirements.

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TRAINNING

We make sure that your team is ready to work when the solution is implemented.

We provide comprehensive on-site instruction for your team and works in concert with the VLink implementation staff so your agents and managers will feel confident in using our solution from the outset.

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SUPPORT

VLink provides support staff to proactively monitor your solution and quickly respond to your needs. Our aim is to help you fulfill your business mission effectively. Our support programs include:
- e-Mail support
- Telephone support
- Preventive maintenance
- Onsite support
- Service issue tracking with procedural timed escalation
- Software upgrades and service packs